Lead by Listening: Create Trust and Unlock Possibility
Make listening your superpower. Help your team feel wholly seen and heard. Elicit each employee’s highest performance by galvanizing their unique strengths and full capacity for growth.
Become a leader who stands out by tuning in to the people around them and bringing out their best.
Our Practitioner Program teaches you generative listening techniques and how you can build an environment where you and your team can be in tune with each other. We equip you with the tools to effectively connect with your team, build trust and identify possibilities for growth.
You’ll learn the Listening Labs System as a toolset to help you engage with your team on a deeper level and put in place mechanisms to create a culture where people feel both comfortable speaking up and listening to each other and bringing out their best performances.
Frequently Asked Questions
Who the program is for?
This program is designed for leaders, people managers and HR in high performance/stress work environments.
What formats is this program available in?
This program is available in fully online as well as in-person formats. The program is a mix of two live learning sessions followed by three live coaching sessions.
What business outcomes does this program address?
The program is designed to address the following revenue growth oriented outcomes:
- Generating value oriented ideas for new offerings/products
- Identify opportunities to add value to existing offerings/products
- Build trust with customers and improve customer satisfaction
- Test ideas and pivot quickly (efficiency of R&D spend)
What do you earn?
You earn certification as a Practitioner of Generative Listening with Customers.
What do you learn?
You learn the following concepts and methods.
- The key mindsets associated with practicing generative listening with customers
- The neuroscience associated with deep listening
- The step by step Listening Labs system of going from planning to insight generation
- Understand what an effective project/study looks like by means of case studies
- Common mistakes we make and how to avoid them
- Tips and tricks on how to get the best from your time with customers
What do you get from the live coaching sessions?
We firmly believe you learn by doing. We help you apply what you’ve learned in your work, share out your results and progress, and receive expert feedback from our experts as well as peer feedback from other participants
Have additional inquiries?
We are here to help. Let’s engage in a conversation.